1. Check your browser
Your browser (Chrome, Edge) needs permission to use your microphone and camera.
Click the icon on the left side of the address bar and make sure both are set to allow:
Camera → Allow
Microphone → Allow
Then refresh the page and rejoin the call.
2. Check your computer's sound settings
Are your mic and speaker set correctly? Is the volume up? Check here:
Windows: Settings → System → Sound
Mac: System Settings → Sound
This controls which microphone and speaker your computer is actually using. If the wrong one is selected, you won't hear them or they won't hear you.
Tip: If you are on a headset, both Input and Output should be set to that headset. Just because it is connected does not mean your computer switched to it.
Heads up: After you change your microphone or speaker, refresh your browser so the change takes effect. Refreshing will drop you from the call, so just rejoin right after and you should be good.
Still stuck?
If it is still not working, reach out to us and we will jump in.