The following pertains to users with multiple Workspaces.
When a contact is created (manually or automatically through a scheduled call), it is saved in two Workspaces:
Under the Workspace used to schedule the call
Your default Workspace (main account)
The default Workspace, linked to your main account, serves as a comprehensive hub, displaying ALL contacts from every Workspace. Contacts added to particular Workspaces can be distinguished by the corresponding Workspace logo.
Contacts within a specific Workspace (for example, ADP) will only display those contacts that have been added manually or through scheduling links associated with this Workspace.