Q. How do I create an account with Honeit so I can log in?
If you are a candidate or jobseeker, you do NOT need a Honeit account. Simply follow the instructions in the email you received from Honeit to connect to your call.
If you are a talent acquisition or HR professional looking to get started with a free trial, please visit: https://honeit.com/getstarted/
Q. I'm experiencing a delay/latency/echo during my calls. What can I do?
Honeit uses WebRTC technology to make browser-based Voice over IP (VoIP) calls. This is a resource-intensive technology and any additional memory usage can impact call quality and responsiveness. To avoid latency issues, close unnecessary apps, tabs and browsers, particularly memory-intensive ones like Chrome while using Honeit.
You can also exit the call and reconnect which will help clear the line.
Tip: Periodically restart/shut down your computer to prevent potential problems.
Q. My call is taking a long time to process.
Please refresh your browser. If the problem persists, contact us at support@honeit.com
Q. I have to a call and I don't see the Join Call button on my dashboard.
This usually happens if you have multiple Honeit tabs open or the landing page has been inactive for a while. Please close extra Honeit tabs and refresh your browser. You should now see the Join Call button.
Q. Can I use Zoom or Google Meet in conjunction with Honeit?
At the moment, Honeit does not have direct integration with Zoom or Google Meet. However, our platform provides comprehensive audio and video capabilities, allowing you to effectively connect with candidates without the need of other solutions.
Q. Can I still use Calendly or other scheduling tools with Honeit?
Honeit offers seamless integration with your work calendar, eliminating the need for additional scheduling tools like Calendly. Our platform automatically syncs with your calendar, allowing you to easily provide candidates with your availability.
Q. Can I still sync more than one calendar with Honeit?
We currently do not offer integration with multiple calendars.
Q. Does Honeit support languages other than English?
Yes! Honeit supports 23 languages for talking to candidates anywhere in the world. Check out this example!
Q. Can Honeit calls be accessed by candidates who are located outside of the US?
Yes! Honeit can be accessed from anywhere using a web browser. Candidates are also provided a list of international numbers that they can use to connect to the call.
Q. Do my candidates have the same dial-in credentials as me?
Nope. Candidates receive their own unique credentials with detailed instructions on how to connect to the call. Dial-in credentials should not be shared as it will create connection problems for both parties.
Q. How do I send call reminders to my candidates?
Navigate to "Scheduled Calls"
Click on "View Details" of the contact that you want to send a reminder to
Click on the "Resend call connection details" located under the candidate's name
Copy or Send the connection details directly to the candidate (please note these instructions are unique to this candidate only and should not be shared with other parties)
Q. How do I cancel or reschedule my calls?
Navigate to the "Calls" tab in your dashboard
Find the call that you want to cancel or reschedule under the "Scheduled" tab
Click the "Reschedule" or "Cancel" option and follow the prompts
Q. What if I go over the allotted time for my call?
Not to worry! If you exceed the default duration for the call, Honeit will allow you to continue without interruption.
Q. One or both parties are running late, can I still join the call?
Yes! Either party can join the call at any time however, if no one has connected to the call after 60 minutes, the call will be moved into the “incomplete” tab on the calls page and will no longer be accessible.
Q. How can I share my contacts/candidates with the rest of my team?
To make your contacts visible to the rest of your team, check the "Make public to your team" option in the contact profile. You can also "auto share" your contacts by selecting this option under your account settings.
Q. Can I switch call guides during my call?
Unfortunately you cannot switch call guides once you've started the call. You can however add questions on-the-fly while you are on the call and capture highlights for them without exiting the dashboard.
Q. Can I include video recording in my candidate presentations?
Candidate presentations currently only support audio files. Honeit does not record or store videos of interviews.
Q. Can I delete or extract portions of an audio highlight?
Unfortunately, you cannot delete, extract, or omit specific segments within an audio highlight. However, you can adjust the start and end times of an audio clip to exclude certain portions of the call. This may require creating two separate clips to cover the desired content without including the unwanted segments. Please note that the adjusted highlight will include everything between the selected start and end times in the candidate presentation.
Q. Can someone join my video call?
You can host multiple participants on a call, although the video feature is presently restricted to the host and the candidate. Other participants can engage using audio only.
Q. How does Honeit benefit candidates?
At Honeit, our mission is to ensure a positive recruiting experience for all parties involved. The benefits of recording candidate interviews are plentiful; ranging from creating a better, fairer, structured, and consistent candidate experience to holding recruiters accountable, giving talent a voice, and safeguarding both clients and candidates.
Check out this blog post for a deeper understanding.
Q. I have a question about billing, who can I talk to?
For questions about your bill, payment or invoice, please email us at billing@honeit.com.
Q. How do I cancel my subscription?
Please email us at support@honeit.com to cancel your subscription to Honeit.
Q. How do I add a new user to my Honeit account?
Please email us at support@honeit.com to add or remove users from your account, and provide the user's full name and email address to expedite the process.
Q. How do I remove a user from my Honeit account?
Please email us at support@honeit.com to add or remove users from your account, and provide the user's full name and email address to expedite the process.