To ensure a smooth and high-quality Honeit experience, your company’s network and IT team must allow the necessary ports, domains, and protocols.
This document outlines the current network requirements that should be reviewed and implemented by your IT or network administration team.
Note: This document is intended for IT professionals or those with basic networking knowledge. If needed, please send this to your IT team or contact support@honeit.com for assistance.
Connectivity Checklist
Run a Honeit Network Test to ensure your environment supports real-time audio/video. For more information: Testing your Network Connection.
Ensure that the network test passes the network quality parameters. To understand your test results please review the Understanding Network Test Results article.
Review the Bandwidth Requirements.
Check your firewall configuration for the list of the IP addresses, ports, and domain names that need to be whitelisted and open.
Follow the Best Practices and Recommendations to improve reliability and performance.
Bandwidth Requirements
These minimums are required to maintain reliable audio quality:
Bandwidth (Uplink/Downlink) | Opus*: 40kbps / 40kbps PCMU: 100kbps / 100kbps |
Latency (RTT) | < 200ms |
Jitter | < 30ms |
Packet Loss | < 3% |
Use speedtest.net or equivalent tools to verify. If your router supports QoS (Quality of Service), prioritize Honeit traffic by using the ports and IPs listed below.
We also recommend enabling DSCP tagging in compatible browsers (e.g., Google Chrome) to prioritize WebRTC media.
Firewall Configuration
Your firewall should allow outgoing TCP and UDP traffic for both voice and video services as follows:
Voice Call Requirements:
Used for: Interview audio, phone call connections
Secure Media (ICE/STUN/SRTP) Edge Locations | Protocol | Source IP | Source Port † | Destination IP Ranges | Destination Port Range |
sydney (au1 )
| UDP | ANY | ANY |
|
|
† The SDK will select any available port from the ephemeral range. On most machines, this means the port range 1,024 to 65,535.
Your firewall or proxy should allow outbound access to the following domains:
*.twilio.commedia.twiliocdn.comchunderw-vpc-gll.twilio.com
Video Call Requirements:
Used for: Live video calls, screen sharing, virtual meetings
Protocol | Ports | Description |
TCP | 80, 443, 3478 | API, WebSocket, TURN/TLS |
UDP | 443, 3478, 41000-65535 | TURN/UDP, ICE, Media traffic |
Your firewall or proxy should allow outbound access to the following domains:
*.100ms.live
Required TURN Server IPs:
Make sure outbound traffic is allowed to the following IPs for media relay:
34.141.73.51/32
35.207.178.162/32
35.207.130.81/32
35.207.168.133/32
35.211.150.95/32
35.211.73.217/32
35.211.191.127/32
35.207.224.32/32
35.207.222.110/32
35.207.209.133/32
35.244.46.211/32
34.74.251.112/32
Regional IP Address Ranges
Region ID | Location | Server IPv4 Address Range |
USA (us1)
| US East Coast (Virginia)
|
|
USA (us2)
| US West Coast (Oregon)
|
|
Sydney (au1) | Australia |
|
Brazil (br1) | Brazil |
|
Germany (de1) | Germany |
|
Ireland (ie1) | Ireland |
|
India (in1) | India |
|
Japan (jp1) | Japan |
|
Singapore (sg1) | Singapore |
|
Best Practices and Recommendations
Channel Preference
Use a wired (LAN) connection instead of wireless (wifi). Wireless may add to packet loss and can cause call quality issues.
If you use WiFi, reduce the packet conflicts by reducing the number of devices operating on the same channel.
Avoid transferring huge amounts of data in the same WiFi network as this adds to the latency.
Optimal Network Usage
Use high bandwidth internet connection as a lower bandwidth adds to the inherent latency involved in algorithmic processing, network traversal, etc.
Avoid using other applications in new tabs, which can consume a lot of bandwidth. It is recommended to avoid other video/audio streaming apps when conducting calls in Honeit.
Browser Preference and Settings
Upgrade the browser to the latest version. Use the latest version of Chrome or Firefox
Clear cache/cookies regularly
Log out from each open application instead of closing the tabs or browser window directly.
Edit your browser’s site settings and allow Honeit under the Sound, Notifications, and Pop-up sections.
Limit the usage of tabs (too many tabs consume more RAM and can add to call quality issues)
Headset Preference
Opt for a high-quality wired headset. We recommend you to use a USB or 3.5mm headsets.
Bluetooth headsets can present unique challenges, as each headset operates slightly differently. If your headset came with a USB Bluetooth adapter, we recommend you to pair it with the included adapter rather than your device’s native Bluetooth receiver to avoid interoperability issues.
Sound settings
Reduce ambient noise such as nearby speakers, fans, exhaust, etc.
Adjust the microphone levels in your PC and ensure that it is not too close when you speak; having it too close may cause audio clipping/echo.
PC settings
Do not run other processor-intensive applications in parallel to Honeit and ensure that your computer has resources available to process a call.
Try disabling any antivirus software, if installed
Ensure that the hard drive and the OS in the PC are up to date.
Note: WebRTC APIs are browser-dependent, which receive audio information from the operating system and audio hardware drives.