The Messages tab on a contact record is where you can see your full text and email communication history with a candidate.
Note about emails:
An email thread with a candidate has to be started from the contact record in Honeit. Honeit isn't connected to your personal email inbox, so a brand-new email you write in Outlook, Gmail, or another inbox won't show up here.
Once that first email has been sent from Honeit, you're free to reply from your own inbox as usual. Every email Honeit sends is set up so that replies route back through Honeit automatically, so as long as you hit Reply on the message (rather than writing a new, separate email), your response will still show up in the Messages tab, no extra steps needed.
The only emails that won't be captured are new, separate emails you send straight to the candidate's address from your personal inbox. Since they never pass through Honeit, there's nothing for Honeit to log.
Where to find it
Open a contact record.
Click the Messages tab.
Use the Email and Text toggle buttons at the top left of the tab to switch between your email history and your text history.
Viewing and sending texts
With Text selected, you'll see the full text conversation with the candidate, shown as a chat thread with timestamps.
To send a new text, type into the Send Text to [phone number] field at the bottom of the thread and send it. You can also search the conversation using the Search chat field in the top right of the tab.
Viewing and sending emails
Click Email to switch to the email exchange view. Here you'll see the full email thread for the candidate, including the subject line and every message sent or received through Honeit, in chronological order.
From this view, you have two ways to send an email:
Reply – continues the existing email thread with the candidate.
+ New message – starts a brand-new email thread with the candidate.
Either option opens the Send Message window.
The Send Message window
In the Send Message window, you can:
Select a template (optional) – choose a saved message template from the dropdown to automatically fill in the subject and body. This is useful for messages you send often, like pre-screen instructions or interview reminders. See Creating and Managing Message Templates for how to build your own template library.
Enter a subject – required if you're not using a template, or if you want to override a template's default subject.
Write your message – using the formatting toolbar for bold, italics, links, lists, tables, and more.
cc: Receive a copy of this email – checked by default, this sends a copy of the email to your own inbox so you have a record outside of Honeit as well.
When you're ready, click Send. The email will appear in the contact's email thread, just like a text message would.
