Honeit uses WebRTC technology to make browser-based Voice over IP (VoIP) calls. This is a resource-intensive technology and any additional memory usage can impact call quality and responsiveness. As a first response to your issues, we recommend the following:
Close unnecessary apps, tabs, browsers and streaming platforms while using Honeit
Connect to a faster network
Restart your computer
Cannot establish a call
Close unnecessary apps, tabs, browsers and streaming platforms
Confirm that you have a strong internet connection
Turn off any VPN software that you have running
Restart your computer
Check our network requirements and recommendations, including firewall configurations and bandwidth requirements
Errors can sometimes arise from conflicting extensions. To confirm, we recommend that you review the JavaScript console for application errors. To check for JavaScript errors in your web browser, follow these steps using Google Chrome:
Right-Click: Click the right button on your computer mouse while on the website.
Inspect: A menu will pop up. Choose "Inspect" from that menu.
Console Tab: A new window will show up with various tabs. Click on the one called "Console."
Check for Errors: If there are any problems with the website's code, you'll see error messages here.
Take a screenshot and share with us to help with troubleshooting
No audio
Make sure that your browser has permission to access your microphone
Confirm the hardware is correctly attached and ensure the correct microphone and speakers are selected in software settings
Confirm that the microphone is not muted and the speaker volume is turned up
Check our network requirements and recommendations, including firewall configurations and bandwidth requirements
No video/cannot see the candidate
Make sure that your browser has permission to access your camera
Please note that interviewees are only forced to use the video option if you have required them to do so ahead of the call. If you have enabled video for your call, the interviewee has the option to opt out of using the video option. Otherwise, only audio will be used for the call.
Latency/Delay Issues
Close unnecessary apps, tabs, browsers and streaming platforms
Connect to a faster network
Restart your computer
As an alternative, you can join the audio portion of the call through your phone while still participating in the browser-based aspects of the call. This approach helps manage system load when multiple browsers and apps are in use.
Echo heard on the call
Echoes are usually attributed to a slow network connection. To remedy this issue, try the following:
Close unnecessary apps, tabs, browsers and streaming platforms
Connect to a faster network
Restart your computer
Use headphones or headsets with noise-canceling features. Adjust microphone and speaker settings to prevent sound loopback, ensuring a clearer VoIP call experience.
Call audio cutting out or stops transmitting
Honeit requires a high speed and low latency network connection. You can check and benchmark your network speeds using the following links:
Minimize network activity by closing unnecessary apps, tabs, browsers and streaming platforms
Connect to a faster network
Call audio is garbled or contains artifacts
Use a wired headset instead of built-in computer microphone
Note that Bluetooth headsets can add extra lag or delay
Reduce ambient noise such as nearby speakers or fans
Adjust the distance of the microphone from the mouth - too close can cause audio clipping
Adjust microphone levels in the computer’s sound settings
Ensure computer has resources available to process a call
Close unnecessary applications and browser tabs
Try disabling antivirus software
Still need help?
We are always here for you! support@honeit.com or just click the happy faced chat box on the bottom right of this page!