Candidates sometimes mistype their email address when scheduling a call. When that happens, notification emails bounce and a red banner appears in your dashboard.
Not to worry, there is an easy fix!
Open the contact record and note their email address. In the below example, the "l" in gmail is missing so the candidate cannot receive confirmation emails from Honeit.
Click into the email and make the necessary edits.
Click enter. It will auto-save.
To resend-call connection details and notifications, navigate to the scheduled call ("View Call Details" under Scheduled Calls).
Click on "Resend call connection details."
Copy or send notification via email.
Confirm that the notification has been sent by clicking on the "Activity Log" for the contact.
