Over time, the same person can end up with more than one contact record in Honeit — for example, if they were added with two different email addresses. The Merge Contacts feature lets you combine those duplicates into a single clean record, consolidating all their call history and data in one place.
Note: Non-admins can only merge contacts they own. Account admins can merge any contact they have access to.
When to Use This Feature
Use Merge Contacts when you notice:
The same candidate or contact appears twice in your contacts list
Two records share the same name and/or phone number but have different email addresses
Call history or project data is split across two profiles that should belong to one person
⚠ Important: Merging contacts is permanent and cannot be undone. The duplicate record will be deleted after the merge. Make sure you are selecting the right contacts before confirming.
How to Merge Contacts
Find the duplicate contacts
Go to "Contacts" and search for the person's name, email or phone number. If duplicates exist, you will see two entries with the same name.
Select both contacts
Check the checkbox next to each duplicate record. Once two contacts are selected, a Merge button will appear at the top of the list.
Click Merge
Click the Merge button. A dialog will open showing both contact records side by side.
Choose which record to keep
Select the contact you want to keep as the primary record. The other contact will be merged into it and then permanently deleted. When in doubt, keep the record that has the most complete information or the most call history.
Confirm the merge
Check the box confirming you understand the merge is permanent. Then click Merge contacts. A second confirmation prompt will appear summarizing exactly which record is being merged into which — review it and click OK to complete.
What to Expect After Merging
Once the merge is complete:
You will see a "Contacts merged successfully" confirmation message at the top of the page
Only one contact record will remain (the one you selected to keep)
All call history from both records will be combined under the surviving contact
The remaining contact (the one you kept) will be added to all projects that either contact was in, so no project data is lost.
The deleted duplicate record cannot be recovered
💡 Pro Tips
You can only merge two contacts at a time
Search by name to quickly surface potential duplicates
Open both contact profiles before merging if you want to review their full history first
If you are unsure which record to keep, choose the one with the most completed calls or the more established email address